Returns & Exchanges
At Kydex Customs, we want you to be completely satisfied with your purchase. If your gear doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the product is in unworn, original condition.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our team inspects your return, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing